Privacy Policy
Effective Date: January 2025
SolveLoop ("we," "us," or "our") operates the SolveLoop platform at solveloop.app. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. By accessing or using SolveLoop, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
- Account Information: When you create an account, we collect your email address and display name. If you sign in using Google OAuth, we receive your name, email address, and profile picture from Google.
- User Content: Any problems, solutions, comments, or other content you post on the platform.
- Usage Data: We collect analytics data about how you interact with the platform, including pages visited, features used, timestamps, and device information, through Google Analytics.
- Session Data: Information related to your authentication session to keep you logged in.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Account Management: To create and manage your account, authenticate your identity, and provide access to platform features.
- Content Moderation: To review and moderate user-submitted content for compliance with our community guidelines and terms of service.
- AI-Powered Features: To enhance your experience through AI-driven features such as content quality analysis, smart categorization, writing assistance, and content summarization.
- Email Notifications: To send you important account notifications, updates about content you follow, and platform announcements.
- Platform Improvement: To analyze usage trends and improve the platform's functionality, performance, and user experience.
- Points and Rewards: To calculate and manage your participation points and reward status.
3. AI Usage Disclosure
SolveLoop uses artificial intelligence to enhance the platform experience. Specifically:
- User-submitted content (problems, solutions, and comments) may be analyzed by AI systems for content moderation, spam detection, quality assessment, categorization, and summarization.
- AI-powered writing assistance may process text you enter to provide suggestions and improvements.
- We do not sell your data to third parties. AI processing is performed solely to operate and improve the SolveLoop platform.
- AI analysis is used to enforce community guidelines and maintain content quality across the platform.
4. Data Storage and Security
Your data is securely stored in managed databases with industry-standard security practices. Passwords are hashed using strong cryptographic algorithms and are never stored in plain text. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.
5. Cookies and Tracking
We use cookies and similar technologies for the following purposes:
- Session Management: Essential cookies to maintain your authentication session and keep you logged in.
- Analytics: Google Analytics cookies to understand how users interact with the platform and to improve our services. These cookies collect anonymized usage data.
You can control cookie settings through your browser preferences. Disabling essential cookies may prevent you from using certain platform features.
6. Third-Party Services
We use the following third-party services to operate the platform:
- Google Analytics: For website analytics and usage tracking. Google Analytics collects anonymized data about your interactions with the platform. You can learn more about Google's privacy practices at policies.google.com/privacy.
- Google OAuth: For optional social sign-in. When you choose to sign in with Google, we receive basic profile information from your Google account.
- Resend: For transactional email delivery. Your email address is shared with Resend solely for the purpose of sending you platform notifications and account-related emails.
These third-party services have their own privacy policies governing the use of your information. We encourage you to review their policies.
7. Your Rights
You have the following rights regarding your personal data:
- Account Deletion: You may request deletion of your account and associated data by contacting us at support@solveloop.app.
- Data Export: You may request an export of your personal data by contacting us at support@solveloop.app.
- Access and Correction: You can access and update your profile information directly through your account settings.
- Opt-Out: You can opt out of non-essential email communications through your notification settings.
We will respond to all legitimate requests within a reasonable timeframe.
8. Children's Privacy
SolveLoop is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at support@solveloop.app.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the effective date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: